COVID-19. Still open for business as usual but doing our bit to keep everyone Safe

 

COVID-19 Statement November 2020

As the country has now entered a new period of lockdown we want to assure our clients and staff that our business is prepared and will continue uninterrupted to offer our full site service. We have implemented and abide by Covid-secure operational routines throughout our company to ensure our workforce, customers and clients remain as safe as possible, we do not foresee business interruption.  

Design and technical support Meetings

Our technical and design staff are all working remotely and will continue to so for as long as is necessary. We are able to do this efficiently with no interruption to service.  Where possible we will conduct meetings remotely through Zoom or Teams. Where site visits are necessary these will be arranged, but strictly in line with our Covid Risk assessment and government advice current at the time of visit.  

On-Site Quality Assurance

Our site management and staff can carry out site assessment and quality control through the use of photos and videos but can and will carry out site inspections and reporting in the normal manner where necessary, but in line with our Covid risk assessment. We ask that our clients also abide by our risk assessment during site visits as we will respect and abide by all of their requirements if they differ. All our site staff carry out daily reporting from all sites with photos and video and this can be shared with stakeholders where required.

Administration and Office Support

Most of our administration and customer support functions operate remotely with no break or compromise in customer service. Our office premises have already successfully completed Covid-Secure risk assessment and colleagues will return to office working when it is completely safe to do so. Our telephone and client support system is completely web-based so during this period of remote working our customers will continue to receive excellent service and support.  

Finance Department Operations

Our in house fully employed accounts department has always worked remotely from the head office so there will be no change to our accounting or credit control systems or procedures. A note of caution with regard to internet fraud. We have not changed our banking arrangements in 20 years and have no intention of doing so. Any correspondence indicating that we have changed address or accounts for payment purposes is a case of fraud and should be reported to us immediately.  

Supply chain

We are not expecting any delivery delays or shortages as a result of the Covid-19 pandemic or even from an unfavourable Brexit. Our supply chain is robust and well-stocked and will remain operational. In accordance with our Covid-19 management strategy, we are keeping larger stocks of some products, but only as a precaution.