Always positive to receive good feedback from the site. Proud of our team who are delivering professional and expert service whilst keeping it all neat and tidy. It’s important not only for follow up trades, but demonstrates our respect for the client and the homeowner.
Today some of our staff were retrained in First aid and we rolled out our online training program, starting with Health & Safety.
We are hoping for a respite from lockdown by the spring, once Vaccinations have protected the vulnerable and alleviated the pressure on hospitals, but we are planning for Covid awareness and precaution for the long term, just in case it is the new normal.
Training is one of the key principles for success so we have put all of our ongoing training online apart from the first aid ( you cannot kiss a virtual dummy ) and the practical training that requires hands-on learning like spraying waterproof coatings and applying products.
Our staff are trained, Covid aware and we have the capacity for new projects of any size, which we can and will deliver promptly and professionally even in these difficult times.
MacLennan waterproofing specialists have returned to work only to find ourselves at the start of a new national lockdown. All our staff who are able to work from home have returned to remote working, you can reach us all during the usual hours. If necessary, our surveyors and designers will still be able to attend the site where their work cannot be done remotely.
Site Staff
All our key workers/technicians on site are complying with the rules and guidance from the Government which we take extremely seriously to keep ourselves, other key workers and our friends and families safe.
CPD’s
Our CPD seminars on Structural Waterproofing Design and Installation have once again fully returned to live online sessions.
Thank You
We are doing our bit to keep at least some of the economy ticking over in these difficult times. Thank you to all our business partners and clients who are mindful and compliant.
Christmas has come early for two of our technicians who have won MacLennan’s recent internal photo competition for capturing great images of our work. Congratulations Nigel, Kieran and Vinnie! Bonus in the bank. Keep up the good work!
As the country has now entered a new period of lockdown we want to assure our clients and staff that our business is prepared and will continue uninterrupted to offer our full site service. We have implemented and abide by Covid-secure operational routines throughout our company to ensure our workforce, customers and clients remain as safe as possible, we do not foresee business interruption.
Design and technical support Meetings
Our technical and design staff are all working remotely and will continue to so for as long as is necessary. We are able to do this efficiently with no interruption to service. Where possible we will conduct meetings remotely through Zoom or Teams. Where site visits are necessary these will be arranged, but strictly in line with our Covid Risk assessment and government advice current at the time of visit.
On-Site Quality Assurance
Our site management and staff can carry out site assessment and quality control through the use of photos and videos but can and will carry out site inspections and reporting in the normal manner where necessary, but in line with our Covid risk assessment. We ask that our clients also abide by our risk assessment during site visits as we will respect and abide by all of their requirements if they differ. All our site staff carry out daily reporting from all sites with photos and video and this can be shared with stakeholders where required.
Administration and Office Support
Most of our administration and customer support functions operate remotely with no break or compromise in customer service. Our office premises have already successfully completed Covid-Secure risk assessment and colleagues will return to office working when it is completely safe to do so. Our telephone and client support system is completely web-based so during this period of remote working our customers will continue to receive excellent service and support.
Finance Department Operations
Our in house fully employed accounts department has always worked remotely from the head office so there will be no change to our accounting or credit control systems or procedures. A note of caution with regard to internet fraud. We have not changed our banking arrangements in 20 years and have no intention of doing so. Any correspondence indicating that we have changed address or accounts for payment purposes is a case of fraud and should be reported to us immediately.
Supply chain
We are not expecting any delivery delays or shortages as a result of the Covid-19 pandemic or even from an unfavourable Brexit. Our supply chain is robust and well-stocked and will remain operational. In accordance with our Covid-19 management strategy, we are keeping larger stocks of some products, but only as a precaution.
